Returns
30 DAY RETURNS*
We want to make sure you are completely happy with your purchase and make every effort to ensure you have the correct size and colour information available to you at the time of purchase.
However, if you are not 100% happy, we have a 30-day return policy and will accept returns for an exchange of size, colour or for a refund. Items must be returned as new, in the original packaging. We reserve the right not to accept returns for items that are not in a saleable condition when returned. Please note that Facemasks are non-returnable.
You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item once it is with the courier.
FAULTY, DAMAGED AND INCORRECTLY SUPPLIED ITEMS
For damaged and faulty products as well as incorrectly supplied items, please email our Customer Services team and they will help you with your refund. Please do not return faulty, damaged and incorrectly supplied items without contacting us first, as we have dedicated ways of handling these kinds of returns.
Please contact our Customer Service Team on storehelp@essentialrepublik.com.
Returns can take up to 7 working days* to process.
*14 days for spirits. Please see the instructions at the bottom of this page for returning spirits.
RETURN ADDRESS
Please return the order* to the address below, including a copy your order form and a brief note detailing the exchange or refund required.
Essential Republik Customer Returns
Unit 21, The Oaks Industrial Estate
Snibston Drive
Coalville
Leicestershire
LE67 3NQ
* For 'Future Past' branded products please return the items to the address below, including a copy of your order form and a brief note detailing the exchange or refund required.
Future Past Clothing - Essential Republik Returns
Megatrade Direct Ltd
Unit 19
George Holmes Way
Swadlincote
DE11 9DF
HOW TO AVOID RETURNS
1. Make sure you carefully read the size charts available on all product pages before placing your order. If for any reason you cannot locate or read the size chart, please contact us with any questions.
2. Not all monitors are the same and colours can appear differently. Things like your individual computer settings such as brightness and contrast can also affect colours so while we have made sure that the difference between the colours is accurately reflected, we can't guarantee that the colour you see on screen will be exactly the same as the real-life colour. In most cases it will be the same but very occasionally the keen observer may see a slight variation. If you feel the colour is drastically different, we will do our best to help or send a replacement, however, please be aware that some slight variation is a possibility.
3. Read your confirmation email immediately and make sure all details are correct. If you notice any errors, contact us ASAP to update any details.
4. Please calculate the shipping times and allow some buffer time before making an order, especially if it is for an event, birthday or special occasion. If we dispatch on time (within 3-5 working days) and your item does not reach you within the expected time, this unfortunately does not constitute a reason for a free return.
5. Be careful when opening your package and do not use scissors or blades as you may damage the garment. We do not cover replacements for garments damaged through opening with scissor or blade punctures.
SPIRITS
Café del Mar spirits may be returned if unopened and in their original packaging within 14 days of receiving your order.
Opened or unsealed goods are not suitable for return, due to health protection and hygiene reasons.
We do not cover the cost of returns of spirits unless the products are faulty or has been described incorrectly.
If you wish to return spirits, please contact our customer service team at storehelp@essentialrepublik.com including your name, order number and the reason for the return.
